Categories
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Articles for review (before publishing)
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GMS Account Management
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Known issues and GMS updates
- Current GMS Issues (2024)
- GMS update - August 2024
- GMS Update - July 2024
- GMS Update - May 2024
- GMS update - April 2024
- GMS Update - Mar 2024
- GMS Update - Feb 2024
- GMS Update - Jan 2024
- GMS Update - Dec 2023
- GMS Update - Nov 2023
- GMS Update - Oct 2023
- GMS Update - Sep 2023
- GMS Update - Aug 2023
- GMS Update - July 2023
- GMS Update - June 2023
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Edit account details
- How do I verify my account?
- How do I edit my account details?
- How do I update a player's email address? (Club Admin)
- How do I update details for a linked child account?
- Why do I need a unique email address on my GMS account?
- How do I change my communication preferences?
- How do I edit medical conditions/emergency contacts in the Player Registration Form?
- How do I add qualifications to my GMS account?
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Merge or link accounts
- How do I merge duplicate accounts on GMS?
- How do I edit or delete a relationship? (Club Admin)
- How do I add a relationship? (Club Admin)
- How do I remove/delete a relationship from my GMS account?
- How do I merge records in GMS? (Club Admin)
- How do I add an existing Age Grade player record to a parent account?
- How do I add a family member to my account?
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Known issues and GMS updates
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Club Administration
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Adult Player Registration - Club Administration Support
- How do I approve a players' Club Registration?
- How do I uplift a player to have RFU Registration?
- How do I transfer a player?
- How do I register a 17-year-old to play adult rugby?
- How do I deregister a player?
- Marketing assets to support Adult Player Registration at your club
- How do I register a player on a Student or Service Pass?
- How do I edit a player's registration?
- APR guidelines to support you through the 24/25 season
- Register to play - QR code instructions
- How does my Registration Overview Dashboard work?
- What is my GMS player list?
- How do I expedite an RFU Registration?
- How do I request the loan of a player?
- How do I extend the loan of a player?
- How do I request an England Academy Player (EAP)?
- How do I apply for a player to have EQP status?
- How do I approve a player's International Clearance?
- How do I request a Women's Dual-Registration (WDR)?
- How do I add a player to a representative team?
- How do I review and approve a player's contract & agent declaration?
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Club Business Operations
- What promotional offers are available to clubs?
- Can we get a discount to show Sky TV in our club?
- How do I use voucher codes to purchase coaching courses for members?
- How do I purchase voucher codes for another organisation?
- How can clubs get involved in the Rugby World Cup 2025?
- Who can I speak to about VAT matters for my rugby club?
- Do you have resources to help us promote rugby at our club?
- Where can I get guidance on legal matters in relation to the running of my club?
- Can the RFU help with the cost of living to reduce our energy and operating costs?
- How do we run our bar efficiently and cost effectively?
- Do the RFU arranged policies provide cover for loss of revenue?
- How to host a rugby event to genereate revenue and engage the community
- Is there any guidance or advice to help clubs manage/reduce costs with their waste and washroom services?
- Where can I find guidance on my club's accounts and budgeting?
- How does a club become a voting member of the RFU?
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Club Governance & Management
- What is GMS?
- What do we need to do in GMS at the start of the season?
- What positions can I apply for at my club?
- How do I add a group function?
- How do I pull reports from an Organisation Profile as a club admin?
- How do we receive an International Ticket Allocation?
- How do I set up a new rugby club?
- What are golden roles and how do I allocate them?
- How do I add a custom tag to my club profile?
- How do I run a report for a registered player? (Club Admin)
- How does our club complete a risk assessment?
- Does the RFU provide data protection support?
- Where can I find legal and governance guidance for my club?
- Where can I find more information about club incorporation?
- Where can our club get legal advice and support?
- Does the RFU arranged policies provide for loss of income, property or Tours insurance?
- How does the RFU support wheelchair rugby?
- Where can I get guidance on how to make our club even more inclusive?
- How does our club sign up to The Touch Union?
- Where can our club get advice and support on tax?
- What insurance cover does the RFU provide to the game?
- How can I find out more about becoming a CASC?
- What things do we need to think about to ensure an effective committee meeting?
- How do I run a report? (Club Admin)
- How do I create a club training report?
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Facilities & Pitches
- Who can I contact to talk about my rugby club facilities?
- How do I book an RFU artificial grass (365) pitch?
- What are the minimum dimensions of a rugby pitch?
- How do I get involved with Rugby Grounds Connected?
- What should we do if our facilities flood due to extreme weather?
- Does the RFU provide guidance on developing a clubhouse?
- Where can I find guidance on Pitch Risk Assessments and managing pitches in drought conditions?
- What are the RFU standards for changing room sizes and layouts?
- How can we manage our facilities in order to minimise the impact of drought conditions?
- How can we manage our facilities in order to minimise the impact of a flooding event?
- Guidance on floodlights for clubs
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Marketing & Communications
- Email Registration Template for club admins
- Why am I not receiving emails from GMS?
- How do I send an email from GMS?
- How do I create a club website?
- How do I make sure I receive the Community Game Updates (CGU)?
- How do I access Club Website to edit content?
- How do I receive the Community Game Updates (CGU) if I am not one of the three key roles?
- How can we use social media to promote and run our club?
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Memberships & Payments
- How do I buy memberships?
- How do I create a membership scheme?
- How do I create and assign new product categories?
- Settlements for multiple bank accounts
- How do I update a direct debit mandate or reschedule adirect debit payments?
- Buying memberships or creating a payment order – club admin
- How do I process a refund? (Club Admin)
- How do I set up a membership scheme and online payment system?
- How do I create an event?
- How do I buy an event in GMS?
- How do I get a receipt for my voucher code?
- Settlement batch revenue analysis
- How do I change my club’s bank account details with the RFU?
- How do I create a new budget code and assign it to a membership scheme?
- How do I set up multiple bank accounts?
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Rules & Regulations
- What is Regulation 7?
- How to complete Payment of Players 2024
- Payment of Players FAQs
- Who has to complete the Payment of Player declaration?
- Where can I find the RFU Regulations?
- What is Regulation 1?
- What is Regulation 2?
- What is Regulation 3?
- RFU's Code of Conduct template
- What are defined as RFU benefits?
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Safeguarding & Player Welfare
- Retrieving emergency contact details
- How do I complete the Club Safeguarding Audit?
- How to apply for a DBS
- How do I get help for an injured player?
- How do I report an Injury / what injuries do I need to report?
- What is the current guidance for First Aid?
- How do I book onto an Emergency First Aid In Rugby Union course?
- What is RugbySafe?
- How do I order Headcase Resources?
- Can I organise a Play it Safe safeguarding course at my club?
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Player Management
- How does the Player Management Module work?
- Player Registration Report in GMS
- How to create player cards in GMS
- How do I approve Age Grade registration? (Club Admin)
- How do I register an Age Grade player as a Club Administrator?
- Age Grade Registration - Club Top Tips
- Do I need to complete Player Registration to participate in non-contact Rugby?
- How do I give my child permission to access their GMS account?
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Adult Player Registration - Club Administration Support
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Coaches & Match Officials
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Amend a course booking
- Who should I notify if I have specific mobility / learning requirements?
- Why is my qualification missing?
- Can I transfer to a different course?
- I booked for a family member by mistake, how do I amend this?
- How do I contact the course leader prior to the course?
- I'm unable to attend both days of my course, do I have to complete the whole course?
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Book a course
- How do I book a course?
- How do I book on to a coaching/refereeing course?
- Why haven't I received information about my course booking?
- Why can't I add the course to my basket even though there are spaces available?
- How do I use Voucher Codes when booking a course? Course Participant User Guide
- How do I get a receipt for my course booking?
- If someone else booked the course for me, how do I transfer it to my record?
- Why is my Headcase/Safeguarding/Tacklesafe e-learning not showing on my GMS profile?
- How do I book onto an England Rugby Advanced Coaching Award (previously Level 3 coaching) course?
- How do I book onto a Director of Rugby course?
- Can I add other coaches at the club to my booking?
- How do I find and book the Headcase e-learning course?
- How do I find and book the Introduction to Safeguarding e-learning course?
- How do I find and book the Tackle Safe eLearning?
- How do I book onto an England Rugby Coaching Award course?
- How do I book onto a Principles of Scrummaging course?
- How do I book onto a Principles of the Lineout course?
- How do I book onto an Introduction to Refereeing course?
- How do I book onto an England Rugby Mentoring Award course?
- How do I book onto an England Rugby Tag Rugby course?
- How do I book onto an England Rugby First Contact course?
- How do I book onto an England Rugby Refereeing Award course?
- How do I book onto an England Rugby Advanced Match Official Award course?
- How do I book onto an England Rugby Performance Coaching Award course?
- How do I book onto a Play It Safe course?
- What do I do if I need specific support to participate in an RFU training course?
- How do I know if I need to do a coaching or refereeing course?
- What is the Rugby World Cup 2025 Impact Programme?
- How do I book onto an England Rugby Primary Schools Course?
- How do I book onto an England Rugby Secondary Schools Course?
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Amend a course booking
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Players & Parents
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Adult Player Registration - Player Support
- How do I register to play (Club Registration)?
- How do I create a GMS account?
- How do I renew my registration?
- How do I de-register from a club?
- How do I register to multiple clubs?
- How do I request International Clearance?
- What does “You have reached the limit on the number of times that you may register” mean?
- How do I review and approve my RFU Registration?
- How do I add attachments to my GMS account?
- How do I confirm my England Qualified Player (EQP) status?
- How do I complete Club Registration as an 'Occasional Player'?
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Playing Rugby
- How can I find my local rugby Club?
- How can my club support a local wheelchair rugby club?
- How can I find out more about starting a wheelchair rugby section at my club?
- What is Wheelchair Rugby?
- What opportunities are there for adult and junior wheelchair users in the sport?
- How can I get involved with wheelchair rugby as a coach, referee / table official, classifier, or volunteer?
- What is tackle height?
- How can I find out more about gender participation?
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Adult Player Registration - Player Support
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Team & Match Managers
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Competitions & friendlies
- Matches Against Non-English Teams Or Cross Union Matches
- Why can’t I change the status of a fixture?
- How do I access Electronic Match Cards (EMC) in the Competition Management module?
- FAQ’s Manually Entered Fixtures
- What is the Transfer Deadline date for Adult Competitions?
- How do I assign players to a team?
- How do I create and edit the status of a fixture?
- How do I add a new team?
- How do I access Electronic Match Card Data as a Club Administrator?
- How do I archive a team?
- What is the Transfer Deadline for Adult Competitions?
- What are the Law Variations in Women’s League Competitions?
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Match day requirements
- Electronic Match Card (EMC) desktop guide
- Electronic Match Card (EMC) mobile guide
- Electronic Match Card - Top tips
- Advantages of using Electronic Match Card
- Electronic Match Card - Frequently Asked Questions
- Coach/Team Manager can't edit their team
- What do I do if I can't access the Electronic Match Card?
- How to record a suspected concussion in EMC
- Who do I contact during a competition?
- Why can I not see a player in my line-up on the Electronic Match Card?
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Competitions & friendlies
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Constituent Bodies & RFU Council
GMS update - August 2024
Modified on Wed, 23 Oct at 11:35 AM
Here you can find the issues resolved in GMS in August 2024:
- Unable to select eligible players on EMC
- Link to reject transfers not working or link not appearing in email notifications
- Booking courses and qualifications not displaying correctly on exports
- Small cases where no approve option for player to approve their RFU Registration on their home profile dashboard if required
- No approve option for player to approve their RFU Registration on their home profile dashboard - if required
- QR codes for new players to register to play now working as expected under the 'Organisation Module'
- Clubs request a transfer and receive an error message for ‘Player already has a transfer in progress’ or doesn’t have a transfer displayed
- Clubs and CBs unable to purchase vouchers under ‘Buy Products’ in Quick Links
- Updated text for Age Grade Registration Instructions and additional instructions added for Adult Registrations under email options
- Removed option to remove the relationships (parent/child) when removing individuals from club
- Age Grade Youth Table data to mirror the data once clicked through
- Error with player transfer rejected but approved status
- Incorrect email status displaying on grids and this is not a valid email address error message
- Unable to upload self-service certificates
- Players who are RFU registered showing as RFU approval required when not needed
- Transferred players remaining as pending status after standard 7 days or date not populating as expected after transfer
- New Reporting Module to house old PRv12 Reports
- Unable to remove the CMS editor role
- Additional detail panel under 'Organisation Profile' to display for all organisations
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